Hotels & Restaurants — workforce management and payroll system

A staffing agency serving hotels and restaurants in London and Dubai was struggling with manual scheduling, manual time tracking, and complex payroll settlements across different cycles (monthly, weekly, and even multi-day). We built a platform combining a web panel for the operations team and a mobile app for workers and partners. We implemented business logic tailored to the agency’s real processes, which made it possible to scale operations further, including yacht and event staffing.

Manual scheduling and manual time tracking led to errors, staffing gaps, and duplicated shifts. The lack of a system tailored to the agency’s specifics — different rates, add-ons, and local UK/UAE regulations — resulted in long and costly settlement processes. Multiple payout cycles, including monthly, weekly, and even every few days, multiplied the number of payroll, advance, and deduction scenarios. Reporting and accounting exports were time-consuming and error-prone.

We designed and implemented a cohesive ecosystem: a management web panel for drag-and-drop scheduling, client SLAs, rate matrices, worker availability, automatic shift filling, timesheet approval, settlement generation, and accounting exports; a mobile app for workers and partners to declare availability, accept shifts, check in and out via geofencing or QR, view schedules, submit requests, and receive push notifications; payroll logic supporting different payout cycles, overtime, night shifts, weekends, client vs. worker rates, commissions, add-ons, and advances; a recruitment and compliance module for profiles, documents, training/visa validity, and checklists; plus reports and APIs for client reports, job profitability, Xero/QuickBooks exports, and webhooks. The platform also supports multi-site operations across London and Dubai, time zones, currencies, and local taxes and benefits.

↓62% reduction in operational time spent on scheduling and settlements. ↓78% fewer timesheet errors thanks to check-in/out and validations. ↑35% more shifts filled without manual intervention. Payout times for multi-day cycles were reduced to under 24 hours. The agency was also able to expand quickly into yacht and event staffing with custom rates and slot types.